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Question & Answer

  1. How can I enjoy the i-GUARD Free Travel Protection Plan?

  • Activate your Always-Be-Connected 24-hour Pass when you are overseas then confirm the use of the Free Travel Protection Plan to enjoy up to HK300,000 in overseas personal accident cover, and up to HK$5,000 in overseas accident medical expenses. You only need to confirm once, the next time you use the Always-Be-Connected 24-hour Pass, you will be automatically covered by the Free Travel Protection Plan.

Free Travel Protection Plan Activation Procedure (activate once only)

  1. Arrive at your destination. (**excludes Aircraft Roaming**)
  2. Activate the Always-Be-Connected 24-hour Pass.
  3. You will receive a SMS about the Travel Protection Plan, click on the link inside.
  4. On the Travel Protection Plan webpage, agree to the terms of the Travel Protection Plan by clicking on "Confirm".
  5. Free Travel Protection Plan is then activated.

**Please Note, Travel Protection Plan is not applicable when using the Aircraft Roaming 24-hour Pass. You must be aged between 18 and 75 years old.

  1. What does the Free Travel Protection Plan Cover?

  • i-GUARD Free Travel Protection Plan includes up to HK$300,000 overseas personal accident cover and up to HK$5,000 overseas accident medical expenses.

  1. If I activate my Always-Be-Connected 24-hour Pass (HK$88 - HK$178 or HK$198), is my travel protection already effective?

  • You need to first confirm the use of the Free Travel Protection Plan, before it becomes effective.

**Please Note, Travel Protection Plan is not applicable when using the Aircraft Roaming 24-hour Pass. You must be aged between 18 and 75 years old.


  1. If I use Aircraft Roaming, am I covered?

  • Sorry, the Travel Protection Plan is not applicable to Aircraft Roaming.

  1. I am under the age of 18 / over 75, am I covered?

  • Sorry, Travel Protection Plan is only applicable for people aged 18-75.

  1. If I use Always-Be-Connected Top-Up Pass, am I covered?

  • Sorry, the Travel Protection Plan is only applicable to Always-Be-Connected 24-hour Pass

  1. If I use DataRoam Day Pass, am I covered?

  • Sorry, the Travel Protection Plan is only applicable to Always-Be-Connected 24-hour Pass

  1. If my Always-Be-Connected 24-hour Pass was redeemed using Club points, am I covered?

  • Yes, activate your Always-Be-Connected 24-hour Pass when you are overseas then confirm the use of the Free Travel Protection Plan to enjoy up to HK300,000 in overseas personal accident cover, and up to HK$5,000 in overseas accident medical expenses.

  1. I use a Multi-User Service Plan, a telephone number is used by a family member, are they covered?

  • The secondary SIM card user is covered by the Free Travel Protection Plan.