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i-GUARD Phone&Tablet Repair Plan


A more comprehensive accidental damage protection
  • Protect your Phone/Tablet in case of accidental damage and reimburse 80% of the repair cost for each repair.
  • Areas of protection include accidental drop/crush damage, water/liquid damage, broken screen and total damage.
  • If the repair cost quotation does not exceed 75% of the phone/table purchase price, unlimited number of repairs and reimbursements is allowed during the contract period. If the repair cost quotation exceeds 75% of the phone/tablet purchase price, the damage is considered as total damage and only one reimbursement is allowed and the customer can reimburse up to 60%* of the original phone/tablet price to purchase a new phone/tablet with the same model. The service contract will terminate immediately once the reimbursement of total damage has been settled.

*Reimbursement Value for Replacement of Phone/Tablet Upon Approval

60% of the original phone/tablet price


  • Selected Club SIM Handset Bundle Package customers can enjoy a complimentary 12-month service of the protection plan. Customer has to register the service within 30 days of the date of purchase of the phone/tablet.
  • You must be an individual customer who has purchased a designated handset from 1O1O, csl, HKT shops or other HKT sales channels, and be a Hong Kong Resident aged 18 or above.